Cancel at any time
You may cancel your Filaway subscription at any time by emailing support@filaway.com with the subject “Cancel Filaway subscription”. Include your account email and organisation name. An authorised account representative must make the request.
What cancellation means
Cancellation stops your next renewal. You keep access until the end of your current paid period, unless you request and receive a refund that ends the subscription earlier.
You are not charged a cancellation fee. Cancellation does not automatically refund the current paid period. See our Refund Policy for the seven-day offer and other refund rights.
We will confirm your cancellation and the date your paid access ends. A request received before renewal is effective for that renewal even if we process it afterward. If a renewal charge is taken after a timely cancellation request, we will reverse it.
Your records
Cancellation is not an immediate request to erase your business records. Arrange to retrieve the records you need before paid access ends. For retrieval or deletion assistance, contact support@filaway.com. Our Privacy Policy explains retention and lawful exceptions.
Assisted onboarding
To stop separately agreed onboarding work, contact us as soon as possible. We will stop further work and confirm the work already completed, any lawfully chargeable commitments and any refund due under the agreed scope and Refund Policy.
Statutory rights
Nothing in this policy restricts a cancellation, cooling-off or refund right that cannot lawfully be excluded.